From dormant list to booked calendar.
Four steps, most of which you'll never have to think about. Here's exactly what happens after you say go.
Connect your customer list
We pull your lapsed customers from your booking or point-of-sale software — names, phone numbers, and visit history. An export is usually enough; there's nothing for your staff to install or learn. Your data is handled exactly as described in our Privacy Policy and is never sold or shared.
We build your voice — and you approve it
In a short onboarding call we capture how your business talks: tone, services, offers, booking rules. The outreach messages are drafted to sound like you, and nothing sends until you've reviewed and signed off.
The AI runs the conversations
Outreach goes out gradually — real conversations, not a blast. When customers reply, the AI answers common questions about hours, services, and availability, and guides them toward rebooking. Anything sensitive, medical, or unusual is routed straight to your staff the moment it appears.
Appointments land on your calendar
Reactivated customers book right back into your existing schedule. You see every conversation and every booking — full visibility, no black box.
Done right, by design.
Reactivation only works if your customers are treated with respect — and if the messaging follows the rules carriers and regulators set for business texting.
Your customers only
Messages go exclusively to people who have already done business with you. No purchased lists, no cold outreach, ever.
Instant opt-out
Reply STOP — or plain-language equivalents — and the customer is never contacted again. Enforced automatically.
In writing
Our SMS Terms and Privacy Policy spell out exactly how messaging and data are handled.
See it mapped to your business.
In a 20-minute demo we'll walk through exactly what we'd set up for you — no slides, no pressure.